🚚 As soon as your package has been shipped, you will receive a shipping confirmation with a tracking link via email. Here you can now track your shipment.

How can I return my order?

Returns are possible within 14 days of receipt.

Important: The fragrances must be unopened, undamaged, and in their original packaging – only then can a refund be issued. If the fragrance has been used or opened, a refund is unfortunately not possible.

Please include your order number and sender details with your return so we can correctly assign it.

For returns within Germany, there is a fee of €3.99, which we will deduct from the refund amount.

Before returning the goods, please send a short email to support@palacalle.de so that we can pre-register your return and coordinate the process.